Adult Carer Support Officer
Job Description
Accountable to: Operations Manager/CEO
Hours of work: 35 hours per week (including occasional evening & weekend work)
Salary: £25,571 – £27,379 per annum (depending on experience)
Part-time or job share will be considered
Purpose of the Post
We are looking for a highly motivated and dynamic person to join our Adult Carers Support Service. The role will involve supporting unpaid Adult Carers by providing direct one-to-one support, undertaking assessments for Adult Carer Support Plans, benefits checks, form filling, and supporting the facilitation of and attending events for Adult Carers. The role will involve some partnership working with a diverse range of agencies including health and social care services.
Areas of Accountability & Key Responsibilities
• Provide information on services available to unpaid Adult Carers
• Develop support tailored to meet the individual needs of Carers by;
– Providing advice and information to support Carers in their caring role
– Providing one to one emotional support
– Undertaking assessments and Adult Carer Support Plans
– Undertaking benefit checks supporting income maximisation/financial inclusion
– Assisting with form completion
– Providing basic advocacy where necessary
– Supporting the facilitation of Carer events/activities/groups
– Providing the opportunity for Carers to be involved in the planning of new local services
– Occasional joint working with a range of voluntary organisations, private agencies, NHS staff and Social Care staff
– Developing new relationships with health and social care staff and building new relationships with teams on an ongoing basis
– Working with partners to raise awareness of issues being faced by Adult Carers and the importance of them being signposted for support
• Record all requests for support and contacts with Adult Carers and any professionals using the case management system developed and implemented by Stirling Carers Centre
• Record all requests for support and contacts with Adult Carers and any professionals using the case management system developed and implemented by Stirling Carers Centre
• Conduct regular monitoring, evaluating and reporting on the effectiveness of the services / projects with Carers and professionals
• Provide regular written reports on progress to the Senior Management Team, Board of Directors and funders as required
• Ensure that outcomes, indicators and impacts are measured in line with targets set by funders and Scottish Government and contribute to formal 6 monthly reports as required
• Conduct regular monitoring, evaluating and reporting on the effectiveness of the services / projects with Carers and professionals
• Provide regular written reports on progress to the Senior Management Team, Board of Directors and funders as required
• Ensure that outcomes, indicators and impacts are measured in line with targets set by funders and Scottish Government and contribute to formal 6 monthly reports as required
• Prepare regular work plans in agreement with Senior Management Team
• Participate in regular supervision, performance reviews and team meetings with Senior Management Team and other Centre staff
• Plan annual leave in conjunction with other team members and around key annual milestones within the service and wider Centre
• Seek personal support and opportunities for self-development where appropriate
• Represent the organisation as appropriate at external events, partnership meetings and conferences
• Undertake any other duties necessary to support and further the aims and objectives of the service and wider Centre
Stirling Carers Centre is committed to high standards of organisational and operational practice. It operates a continuous quality improvement programme to provide services of the highest possible standard.
Stirling Carers Centre strives to provide each employee with a safe and healthy work environment.
Each employee has responsibility for maintaining a safe and healthy workplace for all employees by following safety and health rules and practices and reporting accidents, injuries and unsafe equipment, practices or conditions.
Person Specification
Skills, knowledge and experience required for the post:
Desirable
• Relevant diploma/degree or equivalent – Desirable
Essential
• Minimum of 2 years’ experience working in a similar role
• Experience of partnership working with external agencies/organisations
• Experience of using databases, Microsoft Office packages and managing administration systems
Desirable
• Proven ability to engage directly and provide a person-centred service to support Carers – understanding their specific needs and types of information and support they require
• Up to date knowledge on Disability Benefits and ability to undertake benefits checks for Carers and the person they care for
• Ability to provide a basic advocacy service for Carers
Essential
• Excellent planning and organisational skills including ability to ensure achievement of deadlines
• Ability to use initiative, organise workload and work unsupervised
• Excellent communication and presentation skills, both verbal and written
• Ability to work as part of a team and be a proactive team player
• Good interpersonal skills, with the ability to liaise and work successfully with stakeholders at all levels
• Ability to drive a car, access to a car and appropriate business class insurance
Desirable
• Understanding of the voluntary sector and empathy towards Unpaid Carers and their circumstances
Essential
• Flexibility with hours and working arrangements (home/office based). The post will also involve some evening/weekend work
• Understanding and commitment to principles of confidentiality and Equal Opportunities practice
Desirable
• A knowledge and understanding of the Carers (Scotland) Act 2016 and Community Care Legislation
